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SUBJECTS

How do I purchase my ticket?


Tickets are booked and displayed through the Boxcar app. You’ll notice that if you select a future bus reservation, the ticket will have a white background and colored outline. On the day the ticket is active, the background will change to the same color as the outline. All bus routes have distinct colors. Please have your smartphone at the ready and the Boxcar app open to your ticket when boarding the bus.




Are these buses able to use the commuter bus lanes heading into the Lincoln Tunnel?


Yes, they are.




Where do the buses pick up?


Madison: The bus picks up on Kings Road in front of the municipal building.

Chatham: The bus picks up on Railroad Plaza in front of the Chatham Train Station. This is on the westbound (or Main Street) side.

Westfield: The bus picks up at the Westfield Train Station (north side of the station in Public Parking Lot #2).

Cranford: The bus picks up at the Cranford Train Station (North Ave station parking lot).




Can I use my bus ticket for Chatham, or just Madison? Just Westfield, or Cranford?


If you book a ticket on any of the Madison & Chatham buses, you can use it to board at either location. The same goes for the Westfield & Cranford buses. You can board from either Westfield or Cranford. You cannot use a Madison/Chatham ticket to board a Westfield/Cranford bus however.




What is the WiFi password on the bus?


The WiFi password is “betterwithboxcar”, in all lowercase letters.




What type of buses does Boxcar use?


All buses are at least 2016 models or later and are equipped with Wi-Fi, power outlets, restrooms, and air conditioning.




Who do I contact if I need support?


Please email support@boxcarapp.com. In the event of an emergency, please call 908-485-PARK (7275).




What is Boxcar’s cancellation policy?


Bus tickets can be cancelled, for a credit, until 10 minutes before the bus leaves its first stop on the day of the reservation. To do that, just swipe left on the reservation in the Boxcar app and tap Cancel. Tickets cancelled after that time will not receive a credit.




Why do charges larger than the per-ticket cost show up on my credit card bill?


Our billing is done on a weekly basis, so multiple reservations are often charged together. If you ever have a question about a specific charge, please email support@boxcarapp.com. Any correct charges that are disputed through your credit card company will incur a $15 fee, so please check with us first.




Don't see your question here?


Email us at support@boxcarapp.com and we'll answer your question right away.




Do Boxcar credits expire?


Welcome credits expire after 30 days. Most other credits expire after 1 year.




How do I cancel a reservation?


You can cancel a reservation by going into the “View My Reservations” tab, sliding the reservation to the left, and clicking on the “CANCEL” option that appears.




How do I delete or “make default” a credit card?


From the Boxcar app home screen swipe left, then tap Cards. You can then slide the card that you would like to edit to the left. Set the card as your default by tapping the Bus Symbol (Transportation), Car Symbol (Parking), or Briefcase Symbol (Workspace). You can also tap DELETE to delete a card from your account.




Can I use a commuter benefits account to pay for my Boxcar services?


Yes, you can! We are currently able to direct bill to a number of commuter benefits providers. If you would like to inquire about your specific provider, please email us at support@boxcarapp.com.




How do I apply a coupon code?


From the right-hand menu in the Boxcar home screen, tap Redeem Coupon. Enter your code, and it will be automatically applied to your next charge.




What safety measures have been put in place due to COVID-19?


Drivers and riders must wear masks, hand sanitizer will be available upon boarding, and full contract tracing will be implemented by Boxcar’s software. Air will not recirculate—fresh air will be constantly brought in from outside. Capacity has also been limited to 38/58 seats, to provide space between passengers.





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